Signing up for REWARDS is a smart choice. Why pay full-price when you don’t have to? And that’s not all. Here are some great reasons to join our REWARDS scheme:

  • Member-only discounts sent to you
  • Collect points on every spend (2 points per £, points=cash vouchers)
  • Free entry into our monthly prize draw
  • Priority booking for special events
  • Double-your-points evenings
  • A birthday gift from us
  • Half price hot drink refills

Best of all, it doesn’t cost you anything. 

How it works

Rewards CardAll you have to do is fill in the form below. Once you’ve signed up, we’ll send you your REWARDS card in the post.

Just show your card on each visit, and points will be added to your total on anything you buy (2 points per £, points =cash vouchers). The more you visit, the more you save.

From time to time, we may send extra rewards, discounts and money-off vouchers to you in the post or via email.

As a thank you for signing up

We’ll enter you straight into our monthly prize draw, you could win anything from a free meal for 2 to a bottle of wine…no strings attached.

At The Custom House, the focus really is on you.

It’s really easy to join

More than 5,000 people are now enjoying more for less with their REWARDS card. Now you can too. And you can start today.

All you have to do is fill in the form below. It’s just a few details so we know where to send your rewards, discounts and vouchers.

Sign up today – you’ll be glad you did. And it’s free.

We understand that you don’t wish to join our Rewards scheme but would nonetheless like to be kept informed of news, offers etc. Please complete the short registration form below and you will be put on our mailing list.

REWARDS Terms and Conditions

Terms and Conditions for Custom House Rewards

If you have any questions about these Terms & Conditions please Contact Us. Our full terms and conditions covering all aspects of this website are available at:

REWARDS scheme

1. The Scheme

Custom House Rewards cards are issued by and remain the property of The Custom House (Barrow) Ltd which reserves the right, at any time without notice, to: (a) terminate the scheme; (b) decline to issue Rewards cards; and (c) on reasonable grounds, withdraw or cancel Rewards cards or points collected, or to alter or amend the conditions of operation of the Custom House Rewards scheme. Reasonable grounds include (i) any abuse or attempted abuse of the scheme, or (ii) any use or attempted use of a Reward card or points in a manner which is contrary to these terms and conditions or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.
All participants in Custom House Rewards must be resident in the UK and aged 18 years or over.
Custom House Rewards are not transferable, and can only be used by the person whose name is on the card or by any member of the main card holder's immediate family who is resident at the same address, as registered for the main card holder.
Members may be removed from the scheme at any time at the discretion of The Custom House. Custom House Rewards are intended for personal use. Custom House Rewards points cannot be transferred, sold or in any way traded.
The scheme is largely administered and operated online and card holders are informed of offers, promotions, monthly discounts news etc. via email. Unsubscribing from scheme emails or marking them as spam will be assumed to be a withdrawal from the scheme and membership terminated unless otherwise advised.
2. Offers
To take advantage of an offer your REWARDS card must be shown and any applicable voucher handed in. Offers apply to the REWARDS card holder only and discount vouchers when used apply to the REWARDS card holder only and are not transferable.
Card holder offers can generally only be used in isolation ie they cannot be used in conjunction with other offers, including other REWARDS offers. Discount vouchers may not be used for PlayZone, LazerZone party and group bookings unless specifically indicated for this purpose.
To claim SMS offers the text message must be shown.
Birthday vouchers are typically issued 1-2 weeks ahead of birthdays and are valid just 3 weeks. Anyone registering for REWARDS within 14 days of their birthday will not receive a birthday gift for the current year.
Offers, prize draw wins etc. are all time limited and cannot be used past their indicated valid to date.
3. Points

To collect points for a transaction, your card must be presented at the till or your membership number quoted. (points cannot be added retrospectively)Points collected at PlayZone, LazerZone or Partner stores (see below) will be credited to the same account.Where there is more than one cardholder in a group each cardholder will be credited points to the value of the transaction that they pay for.Points will not be given for: purchases of drinks directly over the bar. Other products or services may also be excluded from the scheme at the discretion of The Custom House. Bonus points for recommending a friend to join REWARDS are only applied after the new card holder has used their card at least once and within 3 months of registration.

4. Partners
The Custom House works in partnership with a number of local businesses who may from time to time offer Custom House Reward points for purchases made at their stores. Where partner stores offer Rewards points the following apply at the discretion of the partner store:
1. The card holder must present their REWARDS card to be allocated points
2. The rate at which points are issued is determined by the partner
3. Whether points are issued on all or only specific purchases
4. Whether points are issued in conjunction with any other offers, deals, vouchers etc.
The Custom House works with partners in good faith but partner stores may withdraw their offer of points at any time and without notice. Points from partner stores have the same value as Custom House collected points i.e. 100 points is worth £1.
Points from partner stores will be credited to your Custom House account weekly and it may take up to 14 days for transactions to appear in your account. Any failure of points to be credited must be taken up with the allocating store; The Custom House have no way of verifying or altering the points awarded by partner stores.
5. Redeeming Points
Where points to the value of £2.50 or more have accumulated then a quarterly statement will be posted to the registered card holders address including a voucher for the cash value of the points accumulated in whole multiples of £2.50. Any balance of points will be carried forward. Statements are issued based on the points balance every 4 months.
REWARDS vouchers are valid for 3 months and may be redeemed for any goods or services throughout The Custom House. If used in a transaction for less than the face value of the voucher no change will be given.
Vouchers may also be used to purchase Custom House Gift Cards (available at £10, £15, £20, £25, £30 and £50 and valid 18 months from date of purchase).
Any reward account that has been inactive over a 12 month period may be cancelled and the points balance cleared.
6. Transactions & Customer Profile
Your balance of points and individual transaction amounts can be checked online at any time. Go to our rewards customer portal, and logon to check your transactions. You may also update your personal details, add additional card holders to your account and change your personal preferences.
Points are converted to vouchers quarterly as detailed above and can only be spent at The Custom House i.e. you cannot redeem Custom House rewards vouchers at partner stores.

REWARDS Frequently Asked questions

FAQ for Custom House Rewards

See below a list Frequently Asked questions

Where can I use my card and on what to collect points?

You can use your card in any department within the Custom House building (certain restrictions apply however, see full terms and conditions for details). In addition to this you can also use your card at various local businesses that you will be informed about in the monthly newsletter.


How do I find out what points I have?

You can check your points balance online via our REWARDS portal at – log in using your email address that you registered with us and the temporary password that will be your rewards card number. Don’t be worried if your points don’t show up straight away as they can take a few days to appear.


How can I spend my points and how long do they last for?

If you have accumulated 250 points or more in a 3 month period then they will be converted into a voucher and posted to you. If you have under 250 points or additional points that cannot be converted into a voucher these will roll over. Each voucher will be valid for a 3 month period, if you wish to extend this you can purchase gift cards with your vouchers that are then valid for 18 months.


Can I use friends or families points?

Once the points have been converted into vouchers any one can redeem them, to take advantage of our other fabulous offers however you will need a card of your own.


Is change given if I don’t spend the full amount on the voucher?

If you have £5 or more left over in change from the spending of your voucher you will receive change in the form of a £5 voucher only or multiples thereof. No cash is given or denominations less than £5.


What happens if I change address or any other personal details?

The REWARDS portal found at not only shows you your points balance but also lets you change your personal details and what products you’re interested in.


Can I use my points/vouchers with other offers?

Essentially your points are just money off vouchers and can be used at any time even with other offers. As part of the REWARDS scheme many other offers will be available to you, in general these other offers can only be redeemed one at a time though.


What will I get when I join?

When you join you will receive a welcome pack containing your personalised REWARDS card and some vouchers. The REWARDS card entitles you to accrue points for purchases you make within The Custom House. You will be notified first of any events that we will run, as well as being entitled to card holder only monthly and special offers. We also hold free prize draws and giveaways to treat you.


What happens if there is more than one card on the account or I want someone else to collect points for me?

If you want someone else to collect points for you sign them up as an additional card holder under your account and the points will be pooled together. Having the additional card will entitle you to all the benefits of the scheme but you will not receive all the information as this will go to the main account holder.


What happens if I don’t receive emails?

At present the majority of our scheme is communicated through emails, we are working on other methods at present to communicate all the offers and events to those without email addresses. However every quarter if you have accrued enough points you will receive a printed letter with your voucher enclosed and some information regarding the scheme. The monthly offers and events will also be advertised within the building itself.


3 Responses to “Join our REWARDS scheme for FREE”

  1. Had lovely meal tonight at Custom House, used my new rewards number sent by email, great offer will be using voucher for P.O.E.T for a free pasta meal, look forward to other offers, great idea

  2. donna may says:

    Look forward to collect reward points. enjoyed some good meals in the restaurant

    • Donna,
      good to hear. Your card is printed and posted so you should have it today or tomorrow with a couple of vouchers inside as a thank you for joining,
      Rob Rollings

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