PlayZone is our award winning childrens soft play facility which is located on the first floor level of The Custom House which is accessible by lift or stairs. Our large 3 level Softbrick™ play structure has capacity for up to 70 children and is packed with an exciting range of adventure play activities, providing fun for ages 2 to 8yrs (height restriction applies at 1.5m). Please note: parent / guardian remains responsible for their children at all times. On entry the parent/guardian is required to sign in, accepting our “Rules of Play”. Copies of which are available next to the sign in sheet and are reproduced here:

Rules of Play (click to expand →)

Rules of Play

PlayZone is suitable for children to age 8 years and under 4’9” or 145cm in height. All children must be signed in by a responsible adult over 18 years old. By signing adults are agreeing to abide by these rules of play.

Supervision All children must be accompanied by a responsible adult, over the age of 18, who must remain within the building at all times. PlayZone does not accept responsibility for the supervision of children. Only children who are under 4’9” or 145cm in height may play. Older children, over the height limit are not allowed in the structure to play or supervise. Parents / guardians must:

  • Accept full responsibility to supervise their children at all times
  • Observe their children to ensure that they are capable of using the equipment safely
  • Explain these rules of play to the children and monitor their behaviour.

We advise that children under 4 using the main play structure are accompanied by an adult.

Children should use the toilet and wash their hands before entering the play area.


Children and adults are advised to wear long trousers and long sleeved shirts on the play equipment, to minimise risk of personal injury. Clothes should be tucked in at all times. Clothes with ropes and cords should not be worn in the play area.

Leave badges and jewellery with a responsible adult. Spectacles should only be worn if used with a retainer and shatter proof lenses.

Behaviour Balls or other objects must not be thrown at each other.

Fighting, bullying, abusive, aggressive, or any type of behaviour deemed to be unsuitable towards PlayZone Staff, management, or other members of the public, from either children or adults, will not be tolerated under any circumstances. Management reserve the right to enforce total bans.

Report any behavioural concerns to a member of staff. Don’t attempt to intervene yourself.

Timing Play is restricted to 90 minutes during busy times – feel free to stay as long as you want if not busy

Safety For their safety, we ask that you ensure your children do not climb the slides, or play in front of the slide exits.

No sharp objects may be taken into the play area (adults – check your pockets!)

It is forbidden to climb on the netted walls or the system structure.

Report all accidents to a member of staff, to ensure that we can provide any necessary assistance and minimise the potential of re occurrence  These will be logged and are an important part of on-going safety audits.

Please report any damage to PlayZone property to a member of staff.

Children who are unwell, or who have been unwell, should not visit the centre for at least 48 hours. Children who become unwell in the centre, must leave the centre immediately.

Food & Drink No food or drink items are allowed on any of the play equipment. Chewing gum is strictly prohibited in the building

No food or drinks can be consumed in the centre, unless purchased from the café. However, it is permitted to bring food and drink for babies under 1 year.

In the interests of Health and Safety, please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible. Report any spillages to a member of staff.

General Nappy changing and the use of potties etc. must be conducted in the family toilet. Please ensure all nappies are placed in the correct bin provided.

Any toilet accidents must be reported to reception immediately.

Security We suggest that you leave all valuables at home. We provide a few small lockers, but cannot accept liability for any loss or theft that may occur.

Close the gate on entering or leaving PlayZone.

Management reserve the right to refuse entry.

CCTV operates in PlayZone for the purposes of crime prevention and as an aid to supervision.

Parents/Guardians should note that whilst every consideration has been given for the safety of children using the play centre, PlayZone cannot be held responsible for accidents which occur as a result of children playing on the equipment! We use “BS 8409 Fully Enclosed Play Facilities” as a key safety reference document and an extract from this is available on our website


Opening Times & Price

Open for fun 7 days a week from 9.30am
last entry circa 5.15pm (we do close later during busy times and earlier during quiet timesor if pre booked).

£3 Mon- Fri.

Sat & Sun Entry £3.75 per child for REWARDS members and £4 for non REWARDS. Note: Wednesday play finishes at 5.30pm for public PLayZer session (see below)

Parent & Toddler Session

Available 9.30am – 3pm, Monday – Friday (term time only), discounted entry only £1.99 with biscuit and unlimited juice included. +£2 for eat and play

Eat & Play

Available 9.30am – 5pm, Monday – Friday, enjoy entry plus a childs meal & drink for only £3.99 plus gain REWARDS points too

Bear Building

Choose from a range of cuddly animals, stuff them, name them and fill out their birth certificate. Once you have your new friend you can dress them in a wide variety of outfits. We will be holding regular sessions at £12.95 in addition to party packages.


PlayZer is our fun filled junior laser tag game held within the padded PlayZone structure,  take aim at your friends as you blast them with state of the art phasers. Come along to our weekly public sessions, games start every Wednesday @ 5.30pm, for only £1 extra or have an exclusive action packed party for you and your friends.

Health & Safety

Every morning before we open we carry out a thorough structure safety inspection. Every week we clean and sanitise all structure surfaces to keep things fresh and hygienic. We deal with toilet accidents when they happen, if this is in one of the ball pools it will be completely emptied, sanitised and every ball cleaned and dried before putting back into use. We know not all operators are this meticulous but health and hygiene matter to us.

sunshine cafe

Food & Drink

Enjoy a wide selection of freshly made snacks and lite bites from our sunshine cafe, additionally you can also order pasta specials and kids meal deals from our restaurant served up in Tiffins to keep the food warm. Check out our menu below.

Sunshine Cafe Menu

Sunshine Cafe Food served from Sunshine Cafe kitchen last orders 5pm

Large Toasted Teacake V    £1.69 with jam and 2 butter portions

Two Slices of Toast V     £1.20 with marmalade or jam and 2 butter portions or Nutella n

Two Hot Toasted Crumpets V    £1.20 with jam and 2 butter portions

Bruccianis Ice Cream    £1.00 single scoop in a bowl with sauce

Chocolate Fudge Cake    £4.50 with ice-cream

Sticky Toffee Pudding    £4.75 with butterscotch sauce and ice-cream

Cup Cakes £2.00 various flavours

Junior Sandwiches V     £1.30 served on either white or brown sliced bread choice of: ham, jam, cheese spread or Nutella n

Hot Dog    £1.30 served in a plain bun

Mini Sunshine Selection  £3.29 choice of hot dog or sandwich (ham, jam, cheese spread or Nutella n), yoghurt, Kit-Kat, a sprinkling of cheese puffs and squash

Junior Soup & Buttered Bread V    £2.30 Heinz tomato soup

Beans or Spaghetti hoops on toast V    £1.99

Macaroni Cheese V    £3.29

Penne Tomato Pasta V    £3.29 simply in a tomato sauce with a sprinkling of cheese

Junior Jackets a half baked potato with salad garnish with butter V    £1.89 with beans V    £2.09 with cheddar V    £2.09 with cheddar and beans V    £2.29

Bacon Sandwich     £2.99 served on white or wholemeal sliced bread

BBQ Pulled Pork Nachos  £3.99 Burger Parlour pulled pork with a bbq sauce and a sprinkling of cheese served with nachos

Custom House homemade Soup V    £3.60 tasty soup of the day from our restaurant

Adult Sandwiches freshly made to order on white or wholemeal sliced bread with homemade coleslaw, salad garnish & nachos with cheese & tomato V  £3.29 with tuna onion & lemon mayo    £3.50 with home cooked ham     £3.50 with chicken & stuffing    £3.50

Soup & Sandwich V    £4.99 tasty soup of the day from our restaurant with your choice of adult sandwich

Sandwich Meal Deal  £3.99 adult sandwich, bag of Seabrook crisps, can or carton of soft drink or tea/americano

V  vegetarian                 n contains nuts

n *  All our food is prepared freshly to order in an area where there may be traces of nuts For a full list of allergens please ask for a copy of our detailed allergen menu

all products on sale at The Sunshine Café are subject to availability only food purchased from The Custom House may be consumed on the premises

Jacket Potatoes oven baked potatoes served with homemade coleslaw, salad garnish & nachos with butter V    £2.79 with beans V    £3.29 with cheddar V    £3.39 with cheddar and beans V    £3.59 with tuna, onion and lemon mayo    £3.59 with bbq pulled pork    £3.99

Toasties V  £2.50 deep filled cheese toastie with your choice of extra fillings, served with salad & coleslaw +25p: tomato, onion, jam, beans +50p: ham, bacon

Panini hot Italian style sandwiches served with homemade coleslaw, salad garnish & nachos with cheese, onion and tomato V     £3.50 with ham and tomato    £3.60 with cheese and ham    £3.60 with cheese and bacon    £3.90 with chicken and mozzerella cheese £3.90

Adult platter    £12.50 a platter of sandwiches (ham, tuna mayo and cheese & tomato) with fries, nachos and mayo & salsa dips, suitable for 3 people

V  vegetarian                 n contains nuts

n *  All our food is prepared freshly to order in an area where there may be traces of nuts For a full list of allergens please ask for a copy of our detailed allergen menu all products on sale at The Sunshine Café are subject to availability only food purchased from The Custom House may be consumed on the premises

HOT DRINKS all our coffees are made from the finest Italian roast as used in our restaurant

Tea     (breakfast blend or fruit tea) £1.39

Hot Chocolate     £1.99

Americano      £1.79

Cappuccino    £1.99

Latte     £1.89

Mocha     £2.19

add vanilla or caramel syrup 50p

½ price hot drinks refills


Cold Milk      90p

Orange Juice / Apple Juice pure juice cartons     90p

Squashes: Orange, Blackcurrant      65p

Still Mineral Water (500ml sports cap)    £1.20

Simply Fruity (no added sugar)    £1.10

J20: Apple and Raspberry, Apple and Mango, Orange and Passion/    Britvic 55: Orange, Apple      £2.10

Slush (made with real fruit juice)     small  £1.10  large  £1.50 xl novelty cup  £3.25 (refill £2.00)

Pepsi, Diet Pepsi, Pepsi Max, 7-up, Tango (330ml can)    95p

Meals served from Burger Parlour kitchen, from 11.30

9in thin crust freshly baked pizza all at our Early Bird price of £3.99

Margherita                           Calbrese Pugliese                                Hawaiian Altono                                        Prosciutto Funghi Vegetarian

Garlic Bread £2.99                 Garlic Bread & Cheese £3.99

Crispy Coated Chicken Burger *    £3.99 crispy chicken fillet, tomato and  shredded lettuce, served in a floured bun

Homemade Cheeseburger *    £3.99 5oz prime burger topped with cheese, tomato, shredded lettuce and relish served in a brioche bun

*ADD: fries      £1.29

Portion of fries V      £1.50

Onion Rings V      £2.39

Children’s Meal Deal: Beef Burger    £3.50 locally made 2oz burger served in a bun with fries or mash

Sausages     £3.50 locally pork sausages served with fries or mash

Cod Fillet Fish Fingers    £3.50 chunky breaded cod fingers served with fries or mash

Veggie Fingers V    £3.50 veggie fingers served with fries or mash

Chicken Nuggets    £3.50 chicken breast pieces served with fries or mash

add beans 40p

EP Available with our Eat & Play Deal, see also Sunshine Cafe meals available

Meals served from Custom House Restaurant kitchen, from 11.30

Penne alla Pancetta     £3.89 chicken, onions, bacon and mushrooms in a white wine cream sauce

Penne alla Panna     £3.59 ham, onions, mushrooms and garlic in a white wine sauce topped with mozarella

Penne Custom House n  V    £3.39 topped with peppers, onions and spinach  in a chilli, garlic wine cream sauce with a hint of pesto

Penne Amatriciana  £3.59 bacon, onions, garlic, rosemary and chilli in a red wine tomato sauce

Penne Carbonara    £3.49 bacon, garlic and parmesan in a white wine cream sauce

Penne Spicy Sausage    £3.49 pepperoni, onions, chilli and garlic in a spicy tomato sauce

Gluten free penne pasta available on request

6 Responses to “PlayZone”

  1. Tracy Gaydon says:

    Just had my childrens birthday parties in playzone at the weekend had a joint party for my 7 and 4 yr old and they both felt special it was brillient staff so helpful and friendly reasonable price to didnt have to lift a finger welldone and thank you very much will deffiantely be using you again

  2. Sylvia Kettlewell says:

    My grandaughter absolutely loves the playzone. It is always clean and the staff aver always very welcoming. Every time we’ve bee nmy grandaughter has had her face painted – very good value for a £1.00. We will definitely be there again soon and have recommended it to our friends.

  3. when i take my 2 year old niece here she absolutely loves it!!she never wants to leave!the facilities that are available are very clean and just overall outstanding,i recommend playzone to anybody!also if you are cautious of your little child going in the play area by themselves,you can always go in with your child, which is magnificent,also the staff are always full of smiles and are always co-operative with you and your children making you feel welcome.

  4. Excellent Facilitys. I truely enjoyed my time at the Custom house and i will bring my friends here to play when Im not doing homework.

  5. andrea payne says:

    I would just like to say, that my little boy has had an amazing week this week ( fun week). There has been so much for him and children of all agaes and abilities to do, all of the staff work amazingly and are very dedicated and always very approachable and full of smiles.
    Well done guys, you all do an amazing job.
    Well Done Playzone.

  6. Clare Stevens says:

    My little girl loves the Playzone. Fantastic atmosphere, clean and very welcoming. We will definitely be visiting again.

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